Softenerwaale | Refund Policy

Eligibility
Refunds, returns, or replacements apply only to:
- Defective products or products damaged during delivery
- Wrong products delivered
- Cancellations before shipment
How to Request
Contact us at info@softenerwaale.com or +91‑9212148885 within 7 days of delivery with your order number, photos of the issue, and contact details.
Inspection & Approval
We will inspect your case within 5 business days of receiving your request.
Resolution
If your product is found eligible, you can choose:
- Replacement (processed within 7 days)
- Repair (processed within 7 days)
- Refund to your original payment method (processed within 7–14 working days)
Non-Refundable / Non-Returnable Items
- Products damaged after delivery due to misuse
- Requests made after the 7-day window
Shipping
Return shipping costs for refunds or replacements due to Softenerwaale’s error will be covered by us. For all other returns, shipping costs are the customer’s responsibility.
Contact
For any refund, return, or exchange-related queries, please reach out to us at info@softenerwaale.com or +91‑9212148885.

Refund, Return & Replacement Policy